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  • Information published on our website regarding case law, procedures and general developments of law should not be regarded as the giving of legal advice.  We exclude liability for any loss arising out of the use of this site or any reliance on information contained within the website. If you seek tailored advice for any of the areas in which we have published information, please do not hesitate to contact us.
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  • Philcox Gray Solicitors are authorised and regulated by the Law Society of England and Wales. Disputes arising out of the use of this website shall be subject to the laws of England and Wales.

Diversity Information

Philcox Gray prides itself on its commitment to equality and diversity in staff recruitment and of course its approach to clients and other third parties.

We are required by the SRA to request information about the diversity of our staff on a regular basis. The survey is voluntary, and staff have the option to remain anonymous and/or not to provide the information.

The most recent (2019) survey confirmed the following (all percentages are rounded up or down, and the totals reflect the fact that some people declined to provide the information):-

In terms of gender, the staff is 70% female to 30% male

The age of the staff breaks down as follows:-

  • 16-24 – 8%
  • 25-34 – 25%
  • 35-44 – 1%
  • 45-54 – 17%
  • 55-64 – 25%
  • 65+ – 8%

4% of staff has a disability according to the definition in the Equality Act 2010, and the day to day activities of 8% of staff are limited because of a health problem or disability.

The breakdown of ethnic group is as follows:-

  • Asian / Asian British – 4%
  • Black / Black British – 25%
  • Mixed / multiple ethnic groups – 8%
  • White British / any other White background – 54

In relation to education

  • 12.5% of staff attended selective state school
  • 50% of staff attended non-selective state school
  • 8% of staff attended an independent / fee paying school
  • 16% of staff attended school outside the UK

In relation to social mobility, the breakdown of staff is as follows:-

  • 41% have a parent with degree level qualification,
  • 16% have a parent with qualifications below degree level
  • 16% have a parent with no formal qualifications
  • 29% have a parent with a professional occupation.
  • 8% have a parent with a job as senior manager or administrator
  • 12.5% have a parent with a technical or craft occupation
  • 8% have a parent with a manual occupation
  • 8% have a parent with a traditional professional occupation

In relation to caring responsibilities, 16% of our staff are the primary carer for a child / children under the age of 18, and 7% of staff care for someone with long term physical or mental ill health.

The Directors
June 2019

Legal Ombudsman

Philcox Gray is committed to providing a high quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If at any point you become unhappy or concerned about our service, you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.

However if your concerns are still not resolved and you would like to make a formal complaint, you can do this by completing the online enquiry form within our ‘Contact’ section or contacting our switchboard on 020 3207 2074 and requesting the email contact details of the supervisor of the person who is handling your case. Alternatively, you can put your complaint in writing and addressed to:

Client Care Team

Philcox Gray

5 Trinity Street

London SE1 1DB

Your complaint will be formally acknowledged upon receipt and you will be provided with a copy of our complaints handling policy which sets out exactly how your complaint will be handled with timescales. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint


  • No more than one year from the date of the act or omission being complained about; or
  • No more than one year from the date when you should reasonably have known that there was cause for complaint.

For more information contact the Legal Ombudsman.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.